Return Policy

    Website: vitahobson.com
    Contact Email: [email protected]

    At Vita Hobson, we take great pride in the quality and craftsmanship of our handbags. Our goal is to ensure that you are completely satisfied with your purchase. If for any reason you are not entirely happy with your order, we offer a straightforward return policy to provide you with a hassle-free shopping experience. Please review the guidelines below to understand our return process, eligibility, and conditions.

    1. Return Eligibility

    To qualify for a return, the following conditions must be met:

    • The item must be in its original, unused, and unworn condition.
    • The product must be returned in its original packaging, including dust bags, tags, and any accompanying accessories.
    • The return request must be initiated within 30 days of the delivery date.
    • Items that are marked as final sale, customized, or personalized cannot be returned.

    2. How to Initiate a Return

    If you wish to return an item, follow these simple steps:

    1. Contact Us – Email our customer service team at [email protected] with your order number and the reason for your return.
    2. Receive Return Instructions – Our support team will provide you with a return authorization and instructions on how to send the item back.
    3. Ship the Item – Securely pack the item and ship it back to the return address provided in our instructions. We recommend using a trackable shipping method to ensure your return is received.
    4. Processing the Return – Once we receive your returned item, our team will inspect it and process your refund or exchange within 7–10 business days.

    3. Refunds

    • If your return is approved, we will issue a refund to your original payment method.
    • Refunds may take 5–10 business days to reflect in your account, depending on your bank or payment provider.
    • Original shipping fees are non-refundable, except in cases where the item was defective or incorrect.

    4. Exchanges

    • If you prefer an exchange rather than a refund, please specify the replacement item in your return request.
    • Exchanges are subject to product availability. If the requested item is out of stock, we will process a refund instead.
    • We will cover the shipping costs for exchanged items that are defective or incorrect.

    5. Non-Returnable Items

    Certain products are not eligible for return, including:

    • Final sale items – Products marked as final sale cannot be returned or exchanged.
    • Customized or personalized handbags – Items that have been engraved, monogrammed, or specially customized are non-refundable.
    • Used or damaged products – Items that show signs of wear, damage, or alterations will not be accepted for return.

    6. Damaged or Defective Items

    We take quality control seriously, but if you receive a damaged or defective item, please contact us immediately at [email protected]. We will work with you to replace the item or provide a full refund at no additional cost.

    7. Return Shipping Costs

    • Customers are responsible for return shipping costs unless the item was received in a defective or incorrect condition.
    • We recommend using a trackable shipping service, as we are not responsible for lost or delayed return shipments.

    8. Late or Missing Refunds

    If you haven’t received your refund yet, please follow these steps:

    1. Check your bank account or payment method for any pending transactions.
    2. Contact your credit card company or bank, as it may take some time for the refund to officially post.
    3. If you have done all of the above and still have not received your refund, email us at [email protected], and we will assist you.

    9. Contact Us

    If you have any further questions regarding our return policy or need assistance with your return, please feel free to reach out:

    📧 Email: [email protected]
    🌐 Website: vitahobson.com

    Thank you for shopping with Vita Hobson. We appreciate your support and look forward to serving you again!